FAQ

FREQUENTLY ASKED QUESTIONS:

Is it safe to purchase online?

Yes, The Voice Clinic store is certified Level 1 PCI DSS compliant. The Voice Clinic is very serious about securely hosting the online store and have invested significant time and money to certify that the solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure The Voice Clinic online shopping software and ecommerce hosting is secure.

I'm receiving an error when I try and access my online course

If you are receiving an error that states "MissingKeyMissing Key-Pair-Id query parameter or cookie value", this is an indication that cookies are not enabled in their web browser for this particular website. Once cookies are enabled, this error will disappear and you will be able to access the content.

Simply find the browser you are using in the list below and follow the instructions to enable cookies.

Internet Explorer

1. Click 'Tools' (the gear icon) in the browser toolbar.
2. Choose Internet Options.
3. Click the Privacy tab, and then, under Settings, move the slider to the top to block all cookies or to the bottom to allow all cookies, and then click OK.

Safari

1. Click the Safari menu from the top toolbar.
2. Choose Preferences.
3. Click the Privacy tab.
4. Click the Never checkbox for Block Cookies.

Google Chrome

1. Click the context menu in the browser toolbar to the right of the address bar.
2. Choose Settings.
3. Click "Show Advanced Settings."
4. Click Content settings in the Privacy section.
5. Ensure that the bullet for "Allow local data to be set (recommended)" is checked.
6. Also ensure that "Block third-party cookies and site data" is unchecked.

Firefox

1. Click the Tools menu from the top toolbar.
2. Choose Options.
3. Click the Privacy tab.
4. Under "History" select "Use custom settings for history" from the drop-down menu beside "Firefox will."
5. Ensure that the checkboxes for "Accept cookies from sites" and "Accept third-party cookies" are both checked.
6. Click OK.

Is this tax-deductible?

Yes, in most cases you should be able to claim up to 80% or more back. Keep your invoice and hand it to your tax advisor/consultant to claim it back under education or training development. You may also be able to claim the full 15% VAT back, especially if this is a business expense. In Addition if you are a company you qualify for a R120 return on every R100 spent.

Will my personal training requirements be met?

Absolutely, much of The Voice Clinic training is either one on one, individual or conducted in small groups; customised and directly addressing all of your voice, communication and confidence needs.

Is a small group and individual training better than attending a large conference?

Yes, evidence has shown that individual and small group training is more customised and can focus on your exact personal & business needs and fix problem areas much faster.

What if I don’t like my Facilitator?

No problem - we will immediately reassign you with one of our other expert facilitators, however, this hardly ever happens. All of our Facilitators genuinly care about your Development & Progress and will make every effort to assist you in the achievement of your goals.

Are your Facilitators Qualified?

At The Voice Clinic, Internationally Trained, Professional Voice Coaches and Facilitators with over 580 years Combined Experience, are Committed to Delivering Programmes that Guarantee Exceptional Outcomes for Clients who Seek to Improve their Presentation and Language Skills.

BA Drama | University of Cape Town | Bachelor in Arts (Drama) | Performer's Diploma (Speech & Drama) | University of Cape Town | Performer's Diploma (Speech & Drama) | University of Kwazulu-Natal | University of Pretoria | Bachelor of Arts (English/Linguistics | BA Honours (Linguistics) | Unisa : Post Graduate Certificate of Education | Rhodes University; Bachelor of Arts | University of South Africa : Bachelor of Arts | Harvard University ; Masters of Drama | San Francisco State University : BA Drama | University of Witwatersrand ; Bachelor of Arts, Bachelor of Education, Master of Education, Ph. D (doctor of Philosophy in Education) | University of Cape Town ; Bachelor of Arts in Drama and Sociology

What if I can’t make an appointment?

Simply reschedule 48 hours in advance.

Why should I invest in training rather than buying a new outfit or household item?

By investing in your own development you will acquire the skills to negotiate an improved career prospect, a higher salary, sell more and thus increase your earning power on a more permanent basis. Once your earning power increases, you can then go and buy whatever your heart desires.

Will my voice improve?

It’s impossible for it not to improve with individualised, personal training. Your voice and confidence should improve by a minimum of 75% and sometimes up to 90%.

Who else has attended this training?

Well known sports stars, media presenters, political figures and successful business people, as well as private individuals. We train anyone from the age of 80 down to 8 years of age - from C.E.O.’s to home executives, etc.

Why The Voice Clinic?

• We’re the first Voice and Communication Skills Training company in South Africa - founded in 1988. 
• We are a BEE Level 2 organisation and a value added supplier. 
• We incorporated The Stress Clinic - focussing on Mindfulness techniques since 2001. 
• We have the first online payment gateway for instant enrolment on our website, saving you time and money. 
• We are the first training organisation to have introduced and trademarked our unique Express Workshops - training which is quick, cost effective and inspiring. 
• We are the first training organisation to have introduced - newly hot off the press - TEENSPEAK HOLIDAY CAMP programmes for our youth. This is in response to parents having asked us for programmes to assist their children in speaking better. Access our website for more information. 
• We are the first training organisation to have extended Individual Voice & Pronunciation training programmes (12 weeks of individual training), for our second language English Speakers in order to improve their pronunciation and confidence with regard to English Vocabulary and Articulation.
• We are the first training organisation to have had Endorsements of our training and to have trained some of SA’s Top Sports Ambassadors, Radio Presenters, DJ’s, Captains of industry and Political Leaders.
• We are the first training organisation to have conducted Free Voice assessments for all clients, plus providing pre and post voice reports.
• We are the first training organisation to have Guaranteed our Training Programmes
• We are the first training organisation to have provided Voice Skype Training for our international and rural clients
• We are the first training organisation to have introduced CD Voice Support Programmes, by way of our unique Powerspeaking Formula CD - as early as 1990.
• Our book,Make Yourself Heard, published by Random House - is the ultimate guide book covering all areas related to Voice, Image, Confidence, Self Esteem and Stress Management.

What if I have different training needs compared to other people?

We design programmes according to YOUR needs - so if you need something specific and/or customised - let us know and we will create it for you!